Announcing New Online On-demand Advanced Sales Training!

Train Your Sales Team for under $250 each

Train Your Sales Team for under $250 each

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    • Hospice Sales Training
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Healthcare Strategica

Healthcare StrategicaHealthcare Strategica

Proven Effective, Industry-Specific Sales Training

Proven Effective, Industry-Specific Sales Training

Proven Effective, Industry-Specific Sales Training

Proven Effective, Industry-Specific Sales Training

Proven Effective, Industry-Specific Sales Training

Proven Effective, Industry-Specific Sales Training

Hospice Referral Center Training

Healthcare Strategica Sales Academy

Optimize Your Referral Management 

take your Referral Center team's results to the NEXT level

Join Katherine Northcutt and Michael Ferris along with a select group of Top Hospice Programs for this high-impact, results-driven course.


  • Deliver the absolute best customer service experience for Referral Partners, Internal Staff, Patients, and Families
  • Empower and enjoy the culture of customer service excellence
  • Drive census growth and dominate your competition
  • Reduce the time from referral to admission
  • Manage non-admits and pending lists
  • Handle the "not ready" objection
  • Access to Clinical Resource Library and Referral Center Resource Library to Support Your Team
  • Phone customer service skills for the best customer relationships
  • Optimize staff availability
  • How to Increase the Yield of Your Time, Talent, and Resources!

Hospice Referral Center Training Course

Learn from the National Experts, Michael Ferris and Katherine Northcutt, how to be more effective in referral management!  Don’t miss the opportunity to participate in this Hospice Referral Center Training – Attend class starting as soon as today


Healthcare Strategica Sales Academy presents the Hospice Referral Center Training, 

Including a Full Year of  Access to Clinical Resource Library, Referral Center Resource Library, FAQs, and Train the Trainer Successful Patient / Family Meetings


Take your Productivity to the Next level!

You will learn how to increase your conversion rate and total admissions while decreasing the time from referral to admission.

 

Keep your best ‘A’ accounts happy and confident in your hospice's abilities to meet their needs.  Build the bridge with the Clinical Team and the Sales Team.


Join other experienced and highly successful Hospice Referral Center Professionals, all with the same goal: being the very best at what they do, and bringing the magic of Hospice to more in the communities they serve!


We look forward to working with you and your team for these amazing new courses designed to empower you and your team to achieve Optimal Referral Management Success by taking your skills to the next level.


Only $1249 for Base Master License (includes Referral Center Leader and 4 Users)

Additional User Licenses are only $99 each  


*Note: This is a course built upon decades of experience with the top Hospice programs in the nation.  The processes, workflows, practices, tips, tricks, and techniques taught will empower your Referral Center team to embody their passion to serve the patients and families in their communities.

Register for Hospice Referral Center Training Course

Register Here

Hospice Referral Center Training Agenda

 This is a course for everyone involved in the Referral Management Process - built to empower the entire team to deliver customer-centric, highly efficient results.  Hardwire the processes that deliver optimal results:  improved time from referral to admission with the highest customer satisfaction. 

Exciting new class designed to empower your Referral Center (Intake) Team to:


  • Deliver the absolute best customer service experience for Referral Partners, Internal Staff, Patients, and Families
  • Empower and enjoy the culture of customer service excellence
  • Drive census growth and dominate your competition
  • Reduce the time from referral to admission
  • Manage non-admits and pending lists
  • Handle the "not ready" objection
  • Optimize staff availability
  • and much, much more

Introductory Module

Introductory Module

Introductory Module

How to get the most out of this training and how to prepare for the course ahead 

Module 1

Introductory Module

Introductory Module

 Providing Legendary Customer Service in the Referral Process

Module 2

Introductory Module

Module 2

Improving the Experience for Patients and Families

Module 3

Train the Trainer

Module 2

Working with Professional Referral Partners

Module 4

Train the Trainer

Train the Trainer

Tying it all Together – Streamlining your processes

Train the Trainer

Train the Trainer

Train the Trainer

Successful Patient and Family Meetings

HRCP™ Certification – Upon Completion of the course and passing the final exam, each student receives certification as a Hospice Referral Center Professional™ (HRCP™) with a personalized certificate for download and framing.

Register Your Team Today, Start Seeing Results Immediately!

Register for Hospice Referral Center Training Course

This Program is Designed for the Hospice Program dedicated to Serving More Patients and Families in

 Course Objectives:

  1. Perform a thorough analysis of your current customer service level as it relates to processing referrals and working with both internal (clinical and sales) and external customers (patients, families and Referral Partners).
  2. Define a strategy involving the entire Hospice team for improving access to care and re-branding the Intake department to reflect a dedication to optimal performance and customer-centricity.
  3. Learn how to develop a Legendary Customer Service referral center focused on patients and families, and grow your census to new highs.
  4. Execute an agency wide customer service strategy and monitor ongoing progress towards established goals in the referral and admission process to ensure a customer-centric culture.

Frequently Asked Questions

There was also some confusion about how the courses work and why they make so much sense for your organization. When you compare our offerings to any others available, you will see that you get a proven, successful process delivering much greater breadth of training and resources. This means you get more for less!


Once you register, the student will receive their personalized access code for the course, including a special on-demand pre-course module letting them know what to expect, how to prepare and get the most out of the class. They will have unlock access to each subsequent  module upon completion of each module.  And, they get access to the Clinical Resource Library, Referral Center Resource Library, FAQs, and Train the Trainer Successful Patient / Family Meetings. 


The students can work at their own pace. If your student has a vacation or illness or whatever interruption, they will be able to easily resume and get caught up.


 Healthcare Strategica has made a major investment in technology and a state-of-the-art Learning Management System (LMS) platform. Many of the administrative tasks are automated which eliminates labor costs for us. Learning library, resources, quizzes, surveys and additional resources are all automated. Student reminders, scheduling, reporting and tracking are also automated. This allows us to take a longer-term view and establish processes that provide you added value, enhanced communication, and ongoing information about your sales professional’s progress. As a result, you get significantly more for a lot less!


We also cut $50 per student off our best new pricing for the first 1000 students enrolled; this is a reflection of Michael Ferris’ love for what we do. Due to your sales professional’s added success they enable more members of your communities to receive the gift of hospice and home health. We are giving back $50,000 to the industry in a direct credit to you on an individual student basis. (after first 1000 students, prices will increase by $50 per student)


Your referral intake team gets the best quality training that teaches them the strategies, tactics, and approaches to develop stronger referral partner relationships. No matter how tenured an intake professional, our training is proven to improve their effectiveness by reconnecting them with what made them successful to begin with. They will learn methods to reduce the time from referral to admission, manage non-admits and pending lists, and handle the "not ready" objection. 

This training teaches how to drive census growth and dominate your competition while delivering the absolute best customer service experience for Referral Partners, Internal Staff, Patients, and Families.


TrainIng Team

Michael Ferris, Trainer in Chief

Best known for Strategic Growth Consulting and Training programs, Michael has developed the best practices for all processes from making the phone ring to successful patient admission.  His belief has always been that the Referral Center is the glue that holds the hospice together.  

"I believe the Referral Centers are uniquely positioned to perpetuate and accentuate the hospice's customer-centric culture.  This training program has been in the works for several years.  I can't wait to share it with you."


Michael has written the top selling books on hospice sales, referral management and has consulted to and trained for many of the most successful hospice programs in the country. 

Katherine Northcutt, RN

"I absolutely love working with hospice referral centers to empower them to drive amazing success while delivering the optimal customer service experience.  Sharing my decades of experience, tips and tricks with new students is why I am so excited with this new training course.”

"This course is designed for all sizes and shapes of hospice organizations.  Can't wait to share it with your team!"


Katherine is the national expert in referral management and has experience as the VP of Training and Development for three of the top performing, publicly traded agencies, Senior Project Manager for a large industry specific consulting firm and on the clinical operations side.

She has designed workflows and processes for many top performing hospices and trained countless hospice referral management teams, program representatives and admission nurses. 

Register Your Team Today, Start Seeing Results Immediately!

Register for Hospice Referral Center Training Course

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